Managed IT & Technical Support
Ongoing maintenance, monitoring and technical support for your servers, databases and staff, remotely or on site across Toronto and the GTA.
For many small and mid-sized businesses, the servers in the back room or in the cloud are nobody’s full-time job. We take that on: monitoring, maintenance, updates, database tuning and a person to call when something isn’t working.
Support is remote by default and on site when it needs to be, across Toronto and the Greater Toronto Area. Your staff get answers in plain language, and you get a monthly summary of what we did.
What’s included
Monitoring & alerts
Uptime, disk, memory, certificate expiry and backup checks, with alerting.
Maintenance
Updates, log reviews, clean-ups and capacity planning on a schedule.
Database care
SQL Server and MySQL tuning, maintenance jobs and backup verification.
Help desk
Support for your staff by email and phone, with clear answers.
On-site support
Visits across the GTA for hardware and server work in offices and warehouses.
Software installation
Installing and configuring new business software and servers.
Typical projects
- Looking after in-house servers for offices and warehouses
- Monitoring cloud and VPS servers
- SQL Server performance tuning
- Supporting staff with business software
- Documenting an undocumented IT setup
Tools & technology
- Windows Server
- Linux
- SQL Server
- MySQL
- Monitoring & alerting
Frequently asked questions
Do you offer on-site support?
Yes, across Toronto and the Greater Toronto Area. Most issues are solved remotely, and we come on site when hardware needs hands-on work.
What does a support plan include?
Monitoring, scheduled maintenance, a set number of support hours and a monthly report, tailored to your systems.
Can you support software you didn’t build?
Yes. We document what’s there, stabilize it and then maintain it like our own.
Often paired with
Security Upgrades & Hardening
Planned, tested patching, hardening and major upgrades for Linux and Windows servers, with minimal downtime and a written record of every change.
Learn moreBackup & Disaster Recovery
Automated, encrypted, off-site backups with scheduled restore tests and a written recovery plan, so recovery is a procedure and not a gamble.
Learn moreDevOps, CI/CD & Cloud
Continuous integration and deployment pipelines, containers, infrastructure as code and reliable hosting, so every change is tested automatically and released safely.
Learn moreReady to get started?
Tell us about your systems and goals, and an engineer will reply with next steps for Managed IT & Technical Support.