Privacy policy

Zenisca Inc. (“Zenisca”, “we”) is a software company based in Mississauga, Ontario, Canada. This policy explains what personal information we collect through zenisca.com, how we use it and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

• Information you send us. When you use the contact form, email or call us, we receive what you provide: typically your name, email address, phone number, company and the details of your enquiry.
• Live chat. If you use the chat, the messages you send and any name or email address you give are stored by our chat provider, Crisp, so we can reply and keep the conversation together.
• Server logs. Like most websites, our hosting records basic technical information for each request, such as IP address, browser type, the page requested and the time. These logs are used for security and troubleshooting.

Cookies and tracking

This website does not use analytics or advertising trackers. The only cookies come from the live chat, and only once you open it.

Live chat is provided by Crisp (Crisp IM SAS, France). Nothing from Crisp loads until you click Chat with us. After that, Crisp sets cookies to keep your conversation going across pages and visits, and processes technical information such as your IP address, browser and the page you are on. Once you have opened the chat, it loads automatically on later visits so you can see our replies; clearing this site’s cookies and data stops that. Crisp may store this information outside Canada.

Our fonts are served from our own server, not from a third party.

How we use your information

• To reply to your enquiry and prepare proposals.
• To provide services you have asked us for, and to send related invoices and updates.
• To keep this website secure and free of spam.

We do not sell or rent personal information, and we do not use it for third-party advertising.

Sharing

We share personal information only with service providers that help us run our business, such as email and hosting providers and Crisp (live chat), and only as needed for that purpose, or when required by law.

Retention and security

We keep enquiry information for as long as needed to respond and to maintain a business relationship, then delete it. We protect it with access controls, encryption in transit and the same security practices we apply for our clients.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us at [email protected] or +1 (416) 900-3785.